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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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penny griffin

June 18, 2026

5  out of  5
rating by penny griffin
"Location convenient, staff took great care of my needs, very friendly and personable."
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Mina Estafanos

May 11, 2026

5  out of  5
rating by Mina Estafanos
"I had an amazing experience working with Tracey at the Christopher Marmo State Farm office in Rochester, NY! Tracey was incredibly pleasant, professional, efficient, and unbelievably quick in getting everything set up for us. She helped me add my new home and my wife’s jewelry to our car insurance policy, and by bundling everything together, she saved us hundreds of dollars while keeping our monthly bill almost the same!

It’s rare to find someone who is both highly knowledgeable and genuinely caring, but Tracey exceeded all expectations. She made the entire process smooth, stress-free, and actually enjoyable. If you’re looking for outstanding customer service and someone who truly works to get you the best value, I highly recommend Tracey and the Christopher Marmo State Farm team!"
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Vikki Powell

April 30, 2026

5  out of  5
rating by Vikki Powell
"I was very nervous leaving the company I have been with, but as soon as I started talking with Jordana the nerves left. I finally was able to work with someone not a computer robot and she answered all of my questions, was very attentive to checking in with me, and she showed me that my daughter and I would be well taken care of at your agency. If you are looking for good insurance and tired of paying high prices and only able to talk to chat bots call this agency!
Thank you,
Vikki & MaKayla"
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Ricky Bowen

April 15, 2026

5  out of  5
rating by Ricky Bowen
"Jordana helped me find the best rates so I could protect my property and have a comfortable monthly payment. Thanks"
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Ben C

April 2, 2026

5  out of  5
rating by Ben C
"They are always so fast to respond and take action on any requests. Thank you for your help. It is a pleasure to work with a great team!"
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Cheryl Crane

February 12, 2026

5  out of  5
rating by Cheryl Crane
"They were friendly and professional. I have insurance comparable to what I had at a better rate."
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Esther Duncan

January 14, 2026

5  out of  5
rating by Esther Duncan
"Hands down one of the best State Farm offices I’ve worked with. Tracey is awesome—super knowledgeable, answers all my questions, and actually explains things in a way that makes sense - no insurance dictionary needed.

Chris, the owner, has been great too. They’ve gotten us really good prices and make the whole process easy and stress-free. Great service, great vibes, and a team you can actually joke around with. Highly recommend!"
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Mariah Carson

January 12, 2026

5  out of  5
rating by Mariah Carson
"Jordana has been wonderful!! Every time I call, she picks up with such a cheery attitude. She is a joy to deal with, and is very understanding with my concerns. She does her best to ensure that I am happy with my service, and does everything she can to resolve the issue. I highly recommend this office!!"
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Mz Martinez

November 20, 2025

1  out of  5
rating by Mz Martinez
"I had an awful experience since I was transferred to this office. Insurance is terrible, premiums increased 3 times a year. I would never do business with state farm again or this office. I switched to a different insurance company and my rates were a cheaper price for more coverage. Glad I made the switched because I saved hundreds."
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Trichia Bertino

October 3, 2025

5  out of  5
rating by Trichia Bertino
"This insurance agency has been absolutely wonderful so quick to get back with any answers to questions we may have. I’ve never worked with such a good company that works for their customers not for themselves."
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Lauren Kasiske Hollesen

May 30, 2025

5  out of  5
rating by Lauren Kasiske Hollesen
"Great experiences. Always calls back personally & assists with the best advice in sticky situations. Truly seems to care about his business & gives it his all. That's not a compliment you can give often these days. Thanks for having our backs, Chris."
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Max Doud Music

May 28, 2025

5  out of  5
rating by Max Doud Music
"Tracey and her team have been incredible! They have been there at a moment's notice for all of our insurance needs and I can't imagine using any other agent! Tracey is just an email or a call away and I am so appreciative of all she has done throughout the years that we've been customers!"
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Leslie Bowman

January 8, 2025

5  out of  5
rating by Leslie Bowman
"I recently changed my home and auto insurance over to State Farm insurance. Tracey was exceptional in helping me with this change. She helped me with all of my questions and made sure this transition was very beneficial to my situation. Tracey is very professional and very friendly! I am very happy with Tracey and changing over to State Farm Insurance!"
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Big Megina

November 27, 2024

5  out of  5
rating by Big Megina
"Chris and Terry have taken care of me for over 20 years friendly professional best price around."
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Nascimento Blair

November 27, 2024

5  out of  5
rating by Nascimento Blair
"I am
Pleased with the services I receive from State Farm insurance."
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John Moore

October 28, 2024

5  out of  5
rating by John Moore
"Christopher's office is full of knowledge, talent and compassionate ladies. I don't have just one example. Most of my family is insured there. Been there over 20 Year with home and auto. They have taken us thru new drivers and bad experience of collisions with irresponsible others. Not a day I could ever say " I wish I was somewhere else" the staff, Tracey and Jordana are freakin GREAT! Like having them as family. I adore there service, they are wonderful and affective. Thanks to them all issues are overcome. Couldn't be more pleased."
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Carmen Gonzalez

July 25, 2024

5  out of  5
rating by Carmen Gonzalez
"I been with State Farm for several years. Life gets busy, I'm grateful for the friendly reminders when my insurance payment due in few days. The staff very friendly and they care. If I happen to call the office. They respond quickly. State Farm have grace period if emergency happen. I can pay before 2 weeks before any cancelation occurs. If you have additional family members with their own vehicle the insurance get discount. I make sure to take class every 3 years get additional 10% reduce. It makes a big difference. They provided additional service. Rental insurance is a good to have for emergency
I appreciate them dearly"
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Justin Bendlin

June 14, 2024

5  out of  5
rating by Justin Bendlin
"Great experience! I was just looking for an additional quote on my homeowners insurance and they pulled me in! the price was much more competitive that Geico which I have had for the last 5 years, even though my car and home were bundled the price was to good to pass up. Even though I just wanted a quote at the time they didn't contact me over and over again to try to earn the sale, they simply let me do my own work and come to my own conclusions. Tracey was wonderful to work with and incredibly helpful to getting me to where I wanted to be! Fully recommend!"
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Lucy Smith

May 21, 2024

5  out of  5
rating by Lucy Smith
"They were helpful, fast and friendly. No automated systems, real people. Thank you"
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Anthony Mitchel

May 16, 2024

5  out of  5
rating by Anthony Mitchel
"I recently switched and I couldn't be happier with the decision! From the moment I reached out for a quote, their customer service team was exceptional. They guided me through every step of the process with patience and expertise, ensuring I got the best coverage tailored to my needs. Their representatives are not only knowledgeable but also incredibly friendly and responsive. I feel confident knowing I'm in good hands with Jordi. Highly recommend their top-notch customer service to anyone in need of reliable coverage!"
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Mike Bedette

March 22, 2024

5  out of  5
rating by Mike Bedette
"Great place, great people"
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Bec Gipe

March 20, 2024

5  out of  5
rating by Bec Gipe
"Highly recommend working with agent Tracey Dunn! She's very knowledgeable, quick to respond, and has been very kind and patient with all of my questions!"
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Jason Steenwerth

March 19, 2024

5  out of  5
rating by Jason Steenwerth
"We came to the Chris Marmo agency a few months ago and it was an easy transition. The girls in the office helped me out w everything that needed to be done w ease. It was a definite upgrade from my last agency/company. Thank you for all the help!"
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Chafic Damaa

November 28, 2023

5  out of  5
rating by Chafic Damaa
"The best insurance agent."
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Tim D'Imperio

November 9, 2023

5  out of  5
rating by Tim D'Imperio
"I have been with State Farm Insurance for over 28 years and many of them with Tracey Dunn as our representative agent. Tracey and the staff at the Marmo State Farm office are professional always available and truly care about their customers. I would recommend this State Farm office."